Smile with Confidence, Smile with Maple Dental Centre
Our Practice
At Western Avenue Dental Practice, we pride ourselves on being one of the oldest established dental practices in West London, with a rich history dating back to 1929. We have built a reputation for excellence and comprehensive patient care, and it is our aim to promote oral health at all times. We strive to provide high-quality treatment with kindness, courtesy, and patience in a friendly and clean environment.
Our Services
We offer a wide range of dental services to cater to the needs of our patients. Whether you are seeking routine check-ups and cleanings, or require more complex treatments such as fillings, crowns, or implants, we have a team of highly skilled and experienced dentists and dental professionals who are dedicated to ensuring you receive the best possible care.
Dental Animations & Factsheets
We understand that understanding dental procedures can be daunting, which is why we have created a series of animations and factsheets to help explain the different procedures and treatments we offer. From preventative treatments such as brushing and flossing to more complex procedures like dental implants and oral surgery, we aim to educate our patients so that they can make informed decisions about their oral health.
NHS and Private Patients
We welcome both NHS and private patients and offer a range of treatment options to suit individual needs and budgets. Our NHS services are provided in partnership with Ealing PCT, and we also offer private treatment options for patients who prefer to have certain procedures or materials not available under the NHS.
Multilingual Support
We understand that not all of our patients speak English as their primary language, which is why we provide interpretation services for patients who require assistance communicating with us. We also have a range of language options available, including German, Portuguese, Polish, Serbian, Russian, and Croatian.
Appointments and Contact Us
To book an appointment or learn more about our services, please do not hesitate to contact us. We would be delighted to greet you at our practice and provide the high-quality care you deserve. Our contact details are as follows: Western Avenue Dental Practice, 54 Western Avenue, East Acton, London, W3 7TZ, Tel: 020 8743 3916, Fax: 020 8749 2328.
Practice Problems
The reviewers have shared their disappointing experiences with the dental practice since the new management took over. Many of them have been loyal patients for years, but the changes have led to a decline in service quality.
Staff Issues
Several reviewers have criticized the staff, particularly Dr. Wiam, for being rude, unprofessional, and incompetent. There have been issues with communication, and some staff members seem to be lacking in their roles.
Negligence and Disorganization
Reviewers have reported instances of negligence, including cancelled appointments without notification, lack of attention to patients' needs, and poor management of the practice. The diary system appears to be chaotic, and the waiting area is often in disarray.
Loss of Staff
Many reviewers have expressed their disappointment at the departure of long-serving staff members, including Billie the Dental Assistant and Tracy the Receptionist. The new management has not provided a smooth transition or retained the same level of service.
Overall Impressions
The consensus among reviewers is that the practice has declined significantly since the new management took over. Patients have reported long wait times, poor treatment, and unprofessional behavior from the staff. It seems that the practice is struggling to maintain its standards, and many patients have lost faith in the service.
