About us
At Fourways Dental Surgery, we believe that everyone deserves a healthy smile. We provide reliable dental care with a personal approach, ensuring that our patients feel valued and understood. Our dedicated team of dentists, hygienists, and nurses are committed to providing compassionate and professional care, tailored to your individual needs.
Our approach
We take a preventive approach to oral health, focusing on identifying and addressing potential problems before they become serious. This involves:
- Thorough dental examinations to assess tooth decay, gum health, and wear.
- Regular screenings and preventative measures to minimize decay and promote strong teeth.
- Patient education and guidance on oral hygiene practices for long-term health.
Our team
Led by experienced dentists Hugh and Bridget Fletcher, our team comprises highly skilled professionals who are dedicated to providing exceptional care. Our team includes:
- Skilled hygienists who provide thorough cleanings and preventive therapies.
- Experienced nurses who offer support and guidance throughout your treatment.
- A dedicated receptionist who is available to answer your questions and help you navigate your dental journey.
Our commitment
We are committed to:
- Providing a comfortable and welcoming environment where you feel at ease.
- Communicating clearly and openly about your oral health.
- Treating you with respect and dignity.
- Offering treatment options that are tailored to your individual needs and preferences.
Our values
- Patient-centered care: We prioritize your needs and concerns.
- Compassion and empathy: We understand the emotional aspects of dental care and offer support.
- Quality and excellence: We adhere to the highest clinical standards.
- Integrity and transparency: We are committed to open communication and ethical practices.
General Feedback
The reviews for Fourways Dental Surgery are mixed, with some patients expressing extreme dissatisfaction with their experiences, while others have had very positive encounters.
Negative Experiences
Missed Opportunities and Poor Workmanship
Two reviewers, Sam Hemmings and Paul Jessup, reported poor experiences with the dental practice. Sam was disappointed with the treatment he received, which resulted in further problems with his tooth, eventually requiring extraction by another dentist. Paul was unhappy with the cosmetic work he received, which lasted only three days and was not refunded despite his concerns.
Lack of Apology and Compensation
In both cases, the reviewers felt that the practice failed to take responsibility for their mistakes, with no apology or offer of compensation for the additional expenses incurred.
Positive Experiences
Excellent Care and Support
In contrast, four reviewers, Chris Phillips, Martin Baker, Martin Hughes, Mike Dandy, and Hugo Burton, reported very positive experiences with the practice. They praised the dentists for their kindness, thoroughness, and attention to detail, making them feel at ease during their appointments.
Welcoming Atmosphere and Reasonable Pricing
Many of the positive reviewers also commended the practice for its welcoming atmosphere, reasonable pricing, and non-clinical setting.
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