Providing quality dental care with a personal touch
At Butt Lane Dental Surgery, we pride ourselves on being a friendly, family-based dental practice that provides both NHS and private dental care to our patients. Our commitment is to deliver high-quality care in a safe and healthy environment, ensuring that every patient's visit is a pleasant experience.
Our Services
We offer a wide range of services to cater to the diverse needs of our patients. Our dentists are skilled and experienced professionals who provide comprehensive dental examinations, taking into account your general health and medical history. During your appointment, we will check your teeth for dental problems, your gums for periodontal disease, and your jaw joints and mouth for oral cancer. We also offer advice on tooth straightening, cosmetic issues such as veneers, implants, and tooth whitening, and provide guidance on how to prevent future problems.
As a preventive practice, we believe in empowering our patients to take an active role in maintaining good oral health. We recommend regular dental examinations to monitor your oral health, which may vary depending on your individual needs. Our goal is to make each patient's visit a positive experience, and we strive to achieve this by providing excellent care, clear communication, and a welcoming atmosphere.
NHS and Private Treatment
At Butt Lane Dental Surgery, we offer both NHS and private dental care options. As an NHS patient, we provide a full range of NHS treatments to ensure you receive the necessary care to maintain good oral health. We also offer private treatment options for patients who require more extensive or cosmetic procedures. Our private treatment packages offer a range of choices, including options to work with outside specialists to ensure you receive the best possible clinical results.
Payment and Cancellation Policy
We accept most debit and credit cards for payment and expect payment to be made in advance of treatment before further appointments are booked. For NHS patients, charges are categorized into three bands based on the treatment required. Private treatment prices are displayed in our reception and waiting area. We also have a strict cancellation policy, which is in place to ensure that we can see all patients on time. For NHS patients, failure to attend appointments or cancellations without 24 hours' notice may result in deregistration from the NHS list. For private patients, failure to attend or cancellation without 24 hours' notice may incur a fee, which will depend on the treatment lost.
Your Visit
We strive to make your visit to our practice as welcoming and comfortable as possible. To help us better assist you, please let us know if you have any special requirements or problems, either dental or generally. It is helpful to bring any medications you use regularly and a repeat prescription list from your doctor. During your dental examination, we will check your teeth and gums, as well as your jaw joints and mouth for oral cancer. We will also provide advice on how to prevent future problems and recommend regular dental examinations to monitor your oral health.
General Experience
The majority of patients who visited Butt Lane Dental Surgery had a positive experience, with many praising the friendly and professional staff, including the dentists, nurses, and receptionists.
Punctuality and Wait Times
Some patients experienced delays in their appointments, with wait times ranging from 20 to 26 minutes. However, most patients understood that the delays were due to the surgery being busy.
Communication and Reassurance
The dentists and staff were commended for their excellent communication skills, putting patients at ease, and explaining procedures thoroughly. This was particularly notable for nervous patients and children.
Negative Experiences
A few patients experienced issues with appointments, including a repair failing, being told that work couldn't be done, and difficulty in changing appointments due to policy restrictions. Some patients also expressed frustration with the deposit policy and difficulty in getting through to the receptionists.
Special Needs and Emergency Appointments
The surgery was able to accommodate patients with special needs and provided emergency appointments, including same-day appointments, which were greatly appreciated by the patients.
